Help / Plans and billing
Plans, the free trial and cancelling
Every family starts with a 14-day free trial. Pick a plan any time under Plan and billing:
- Monthly: $9.99 a month.
- Yearly: $89 a year.
One plan covers up to 4 children. Payment goes through Stripe; Steptrail never sees your card number. We email you before a trial ends.
Change your card, see invoices or cancel
Open Plan and billing and choose Change card, see invoices or cancel. Cancelling stops future charges, and the plan keeps working to the end of the time you paid for.
If a payment fails
You'll see a note in the grown-up area. Everything keeps working for 7 days while you update the card.
Still stuck?
Signed-in families can ask a question from the grown-up area under Help and support. Not signed up yet? Email information@pjmdesigns.biz.