Help / Devices and sign-in
Forgot your password or PIN
Password
On the sign-in page, choose Forgot your password? and enter your email. The link works for one hour.
Grown-up PIN
The PIN only opens the grown-up area on a device that is already signed in. If you forget it, sign out of the device (Settings, This device) and sign in again with your email and password, then set a new PIN under Settings.
After several wrong PIN tries the grown-up area waits a few minutes before it lets anyone try again. That stops a child from guessing.
Related
Still stuck?
Signed-in families can ask a question from the grown-up area under Help and support. Not signed up yet? Email information@pjmdesigns.biz.