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Steptrail

Help / Devices and sign-in

No sound, or the microphone does not work

Check the volume, the browser permission and the device settings.

  1. Check the device volume and that it isn't on silent. On an iPad, the side switch or Control Center can mute sound.
  2. Close other apps that might be using the speaker or microphone.
  3. For recording: when the browser asks to use the microphone, choose Allow. If you said no before, open the browser's site settings for steptrail.app and allow the microphone.
  4. Reload the page.

Recording is optional. Everything else works without the microphone. If sound still doesn't play, open a support ticket and tell us the device and browser.

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Still stuck?

Signed-in families can ask a question from the grown-up area under Help and support. Not signed up yet? Email information@pjmdesigns.biz.